Chill Wings - Privacy Policy

1) Information We Collect

A) Information You Provide

• Contact details: name, email address, phone number (if provided).

• Account details: login credentials and profile settings (if applicable).

• Order information: items ordered, special instructions, pickup time selections.

• Support communications: messages you send us and any attachments (e.g., photos).

B) Information Collected Automatically

• Device and app info: device type, operating system, app version.

• Usage and performance data: screens viewed, features used, crash logs, diagnostics.

• Approximate location (optional): only if enabled on your device settings.

C) Payment Information

Payments may be processed by third-party processors. We do not store full payment card numbers if handled by a processor, but we may receive confirmation details (e.g., transaction status, tokenized identifiers, and timestamps depending on provider).

2) How We Use Information

We use your information to:

• Process and fulfill pickup orders.

• Provide customer support and respond to requests.

• Send transactional communications (order confirmations, updates).

• Improve app performance, security, and features.

• Prevent fraud and enforce our Terms.

• Send marketing messages only if you opt in (where applicable).

3) How We Share Information

We do not sell your personal information.

We may share information only with:

• Payment processors to complete transactions.

• Service providers that help operate the app (hosting, analytics, messaging).

• Legal and safety where required by law, court order, or to protect rights and safety.

• Business transfers if ownership changes (merger, acquisition, sale), where permitted by law.

4) Data Retention

We keep personal information only as long as reasonably needed to provide the Service and fulfill orders, maintain business records (including accounting/tax), resolve disputes and enforce agreements, and comply with legal obligations. When no longer needed, we delete or de-identify information where practical.

5) Security

We use reasonable administrative and technical safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

6) Your Choices & Rights

You may request access, updates, or deletion of certain information (subject to legal/business record requirements) and opt out of marketing communications at any time (if offered). To make a request, email chillwings@icloud.com.

7) Children’s Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided data, contact us so we can address it.

8) Website / Cookies

Chill Wings operates a website in addition to the mobile app. When you visit our website, we may collect information automatically through cookies and similar technologies (such as pixels, local storage, and device identifiers) to help the website function, remember preferences, understand traffic, and improve performance.

Cookies may include essential cookies (needed for core site functions) and optional cookies (such as analytics) when enabled. Our website may also use services provided by third parties (for example, hosting, analytics, or embedded tools) that place cookies or similar technologies to provide their services.

You can control cookies through your browser settings and, where available, any cookie preferences or consent tools on our website. Please note that disabling certain cookies may affect website features.

9) Text Messages (SMS/MMS)

If you provide your phone number and opt in (where applicable), we may send SMS/MMS messages for transactional messages (order confirmations, pickup updates), customer support responses, and marketing messages only if you opt in.

Opt-Out: Reply STOP to unsubscribe. Help: Reply HELP or email chillwings@icloud.com.

Rates: Message/data rates may apply. Carriers are not responsible for delayed/undelivered messages.

We do not sell your phone number. We may share it only with vendors needed to deliver text messages and as required by law.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will revise the "Last Updated" date. Continued use means you accept the updated policy.

11) Contact Us

Chill Wings (Beyond The Limits LLC)

240 Baker St, Blackville, SC 29817

Email: chillwings@icloud.com